Delivering the contract

Ensuring your business successfully fulfils the contract.

Important things to do

Establish a clear contract management protocol from the beginning. This includes:
- Performance KPIs.
- Regular meetings.
- Providing progress updates.
- Identifying and managing risks.
- Protocols for managing disputes.
- Agreeing all variations will be in writing.
Focus on delivering on quality, time, in scope and on budget.
Follow the rule of no changes to the scope, budget or timing without agreement by you and your client’s authorised representative. All variations should be in writing.
Mutually agree upfront the frequency and nature of contact throughout the relationship. Know who the key client contacts are and keep these details up-to-date.
Respond to the client promptly.
Seek feedback from the client on how you’re delivering. What is working, what is not working. Take feedback on-board.
To receive payments:
- Confirm process for submitting invoices.
- Confirm an invoice can be raised.
- Only invoice for the amount agreed in the contract.
- Provide a GST compliant invoice.
- Ensure payment terms match what was agreed in the contract.
Build and maintain relationships with clients and prospective clients.

Things to remember

As a buyer, I want to know if there's a potential problem. Let's discuss any emerging or potential challenges and risks openly and honestly. Before it turns into a problem.

For particular industries

Financial services: maintenance of confidentiality and client data security is critical.
Building and construction: safety and managing sub-contractors is critical.

For government

Depending on the contract, federal government agencies may request information on your Indigenous engagement through the contract. For example, they may request information on how many Indigenous employees your business has as well as the value of goods and services your business has procured from other Indigenous businesses.