Going beyond the contract
Successfully closing out a contract and setting up follow-on contracts / work.
Important things to do
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Throughout the life of the contract maintain a trusted relationship with the client.
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Identify further opportunities to expand the contract or start new contracts well before the current contract ends.
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Seek feedback from the client at the end of the contract. Capture lessons learnt.
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Return any assets / materials / access passes provided by the client.
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Capture client testimonials.
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Record a description of the project / work undertaken including the client, timing, description and value in a register of projects. You can draw on this to show your business’s track record and experience.
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Ensure intellectual property is managed appropriately.
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Note any ongoing liabilities, warranties, insurances that are required to extend beyond the end of the contract.
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Build and maintain relationships with clients and prospective clients.
Things to remember
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Remember, your business is as good at as it's last contract / project. If you have successfully fulfilled a current contract, this quality work will be taken into account when the client awards future contracts.
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Return all government supplied materials.
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Maintain confidentiality as required.
​For government
Case study
How Lend Lease and Kallico Catering built a long-lasting relationship
Examples
Top 10 client testimonial web pages.
